Return Policy

At Iliana Arrazola Jewelry, each piece is handcrafted with care and attention to detail. Due to the artisanal nature of our products, we only accept returns or exchanges for items that arrive defective or damaged.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order at info@ilianaarrazola.com, including:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once your request is reviewed and approved, we will provide instructions for the return or exchange process.

Non-Returnable Items

We do not accept returns, exchanges, or refunds for:

• Change of mind

• Incorrect sizing or personal preference

• Normal variations in handcrafted products

• Wear and tear caused by use

Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or defective.

We reserve the right to deny returns that do not meet the conditions outlined above.